Shipping & Return Policies

Shipping

Once your payment is successfully processed, we begin preparing your order for shipment.

After your order leaves our warehouse, tracking information will be sent to your email within 24 hours.

If you do not receive tracking information within 6 business days, please contact us at:
orders@purondtfiltration.com

Please inspect your order upon delivery.

If your item arrives damaged, note it with the carrier at the time of delivery whenever possible.

Then contact us immediately with photos of the damage:
returns@purondtfiltration.com

We will use this information to help file and process an insurance claim on your behalf and resolve the issue as quickly as possible.

Orders canceled after 48 hours may be subject to a $20 processing fee, regardless of shipment status.

Once an order has shipped, the customer is responsible for return shipping costs.

Approved refunds are issued back to the original payment method only.